Role & responsibilities

Drive Area-level service business targets including service retention, lost customers recovery, paid service growth, parts revenue, and warranty control.
Ensure uniform implementation of service SOPs, diagnostics, and technical processes across dealerships.
Expand the service network and plan service infrastructure development and capacity enhancement as per potential projection.
Ensure dealer profitability by improving operational efficiency and monitoring TMs and dealership KPIs such as NPS, CFR, workshop efficiency, and repeat repairs.
Identify low-performing outlets and lead turnaround strategies through QLQD score reviews, random audit NCs, and coordination with sales and spares teams.
Ensure timely and effective resolution of critical technical issues from the field, warranty cost control, claim accuracy, and failure trend analysis.
Analyze recent, repeated,



and post-modified technical problems and escalate or provide feedback to the technical team while ensuring timely warranty claim generation and parts dispatch.
Review and coach TM service and service engineers, identify training needs, drive upskilling, and tie up with educational institutions for manpower adequacy.
Drive customer satisfaction initiatives, promote value-added services, manage escalated complaints, and organize customer engagement activities.
Review customer complaints generation and resolution with TMs and provide feedback to HO.
Promote and ensure adoption of digital tools, dashboards, and diagnostic tools.
Ensure rollout of recent model readiness, service campaigns, EV preparedness, and initiatives like doorstep service, quick repair service, EWH, double shift, pickup and delivery.

📌 Area Service Manager Bhopal
🏢 TVS Motor
📍 Bhopal