Receptionist – Job Responsibilities
Welcome and attend patients and visitors.
Handle incoming calls and patient enquiries.
Perform OP and IP patient registration.
Schedule doctor appointments.
Guide patients to respective departments.
Coordinate with doctors and hospital staff.
Provide information about hospital services.
Maintain patient registration records.
Coordinate admission and discharge procedures.
Assist patients with billing-related enquiries.
Handle patient complaints and feedback.
Ensure smooth patient flow at the reception.
Maintain confidentiality of patient information.
Maintain cleanliness and discipline at the reception area.
Prepare daily reports and perform duties assigned by management.