Job Location: Gurgaon, Haryana
Work Mode: Work from Office (WFO)
Process: International Voice (Inbound / Blended)
Shift: Rotational / Night Shifts
Weekly Off: 2 Rotational Offs

Job Summary

We are hiring enthusiastic and customer-focused individuals for an International Voice Process in Gurgaon. The role involves handling inbound and blended customer interactions, resolving queries, and delivering a high-quality customer experience to international clients.

Key Responsibilities
Handle inbound calls from international customers.
Address customer queries professionally and accurately.
Ensure First Call Resolution (FCR) and customer satisfaction.
Maintain call quality and meet defined performance metrics.
Follow company policies, process guidelines, and data security standards.

Eligibility Criteria

Educational Qualification:
Undergraduate or Graduate (Any Stream)

Experience:
Freshers are eligible.
Experienced candidates must have a minimum of 1 year of customer service experience.





Required Skills:
Excellent verbal and written English communication.
Strong listening and interpersonal skills.
Basic computer knowledge and valuable typing speed.
Flexibility to work in rotational and night shifts.

Salary Package:
Freshers: 17,000 30,000 (Based on assessment scores)
Experienced: 23,000 38,000 (Based on assessment scores)

Salary will be determined based on assessment scores and experience.

Perks & Benefits
Attractive incentives and performance bonuses.
Growth opportunities opportunities.
Paid training and skill development.
Friendly work workplace.
Exposure to international customer operations.

Hiring Process
Virtual interview invitation shared via Email.
Interview and assessment.
Documentation and onboarding for selected candidates.

Interested Candidates Apply Now!

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