Role Overview

The Concierge Associate will support the team in delivering seamless guest experiences by coordinating guest requests with internal teams and vendors - ensuring smooth day-to-day concierge operations. This role requires strong communication skills, attention to detail, and a service-oriented mindset. This is a target driven role.

Key Responsibilities
Assist in handling guest inquiries and service requests via calls, messages, and emails
Coordinate with internal teams (operations, housekeeping, reservations, etc.) to ensure timely resolution of guest needs
Liaise with external vendors for guest services such as transportation, experiences, dining, and local assistance
Maintain accurate records of guest requests, follow-ups, and resolutions
Support in preparing guest itineraries, recommendations, and confirmations
Monitor service delivery to ensure quality standards are met
Handle basic escalations and flag complex issues to the Concierge Specialist
Ensure guests receive prompt, polite, and professional communication at all times





Required Skills & Qualifications
Graduate in Hospitality, Tourism, or a related field (preferred)
1–2 years of experience in concierge, hospitality, guest services, or customer support
Strong verbal and written communication skills- English and Hindi Preferred
Customer-first attitude with problem-solving abilities
Valuable coordination and multitasking skills
Basic computer proficiency (MS Excel, email, CRM/tools preferred)

Key Competencies
Service excellence mindset
Attention to detail
Team collaboration
Time management
Calm under pressure

Job Type: Full time

Pay: ₹25,000.00 - ₹28,000.00 per month

Perks:
Cell phone reimbursement
Health insurance
Paid sick time
Paid time off
Provident Fund

Application Question(s):
Are you currently based in Goa?

Education:
Bachelor's (Preferred)

Language:
English (Preferred)
Hindi (Preferred)

Work Location: In person

📌 Concierge Assistant Saligao
🏢 The Staymaster
📍 Saligao