Role & responsibilities :
Maintaining a positive, empathetic and professional attitude toward customers always.
Assisting HNI client with their request with an aim of providing best possible experience.
Processing bookings and making travel arrangements, hotel bookings & other additional on tour s ervices.
Solid destination knowledge along with expertise in negotiating rates with suppliers.
Itinerary planning, product and brochure designing.
Coordinate service requests between customers, providers & internal operations team from first call to case closure
Should have experience in Voice & Chat Process Ensure customer satisfaction and provide skilled customer support and maintain relationship with customer.
Knowledgeable about Travel destinations,



positive at itinerary planning and adept at online software

Knowledge, skills, and abilities:
Experience working with customer support.
Excellent verbal and written communication skills
Proficient in basic Microsoft applications
Good writing skills. Blogging or creative writing skills will be preferred. People who like to read as a hobby, including fiction and non-fiction will be preferred. Spoken Foreign Languages will be a bonus.
Good conversation skills. High level fluency in English, can speak well and has good grammar and punctuation. Good typing speed.

📌 Concierge Consultant Mumbai
🏢 Redion
📍 Mumbai