Role & responsibilities
Configuration of desktops & laptops to the current joiners.
Configuration of desktops for Work at home employees.
Maintain inventory of Hardware assets.
Address user tickets regarding hardware, software, and networking.
Ask targeted questions to diagnose problems.
Guide users with straightforward, step-by-step instructions.
Conduct remote troubleshooting.
Test alternative pathways until you resolve an issue.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel.

Skills required:
Excellent knowledge of desktop and laptop & printer hardware.
Excellent knowledge of desktop/laptop internal components.
Hands-on hardware troubleshooting experience.
Hands-on troubleshooting experience on MS Tools – Outlook configuration, excel, ppt etc.
Extensive equipment support experience.
Working technical knowledge of current protocols, operating systems, and standards.
Ability to operate tools, components, and peripheral accessories
Positive communication

📌 Desktop Support Engineer Hyderabad (India)
🏢 Hinduja Global Solutions (HGS)
📍 India