Nagpur, Maharashtra

Job Summary

Minimum 4 yrs hands on experience as deskside/Onsite support/local IT engineer\ \
Experience in Providing Hands & feet Support for Network and Datacenter Equipment\\'s/Devices\ \
Robust Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills\ \

Key Responsibilities

Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)\ \
Strong desktop support knowledge including hardware, software, and networking concepts\ \
Solid skills in Desktops, Workstations, Notebooks and Printers and Handhelds\ \
Basic understanding of Audio/Video equipment and conference room setup\ \
User account creation for Active Directory, Exchange Mailboxes, Distribution lists\ \

Skill Requirements

\
Troubleshoot and assist end users with mobile device setup, activations and performance issues.\ \
Handheld - Blackberry, Android & IOS support knowledge\ \
Strong Customer service skills\ \




Strong written and verbal communication skills\ \
Good Understanding of ITIL processes\ \
Hand on Experience on ITSM tools like Service Now\

Other Requirements

andatory Certification \ \
A+ Certified or Equivalent Certified\ \ \ \ Soft Skills \ \
Excellent communication and conversation skills in German (Verbal and Written)\ \
Valuable documentation skills\ \
Good working knowledge of MS OFFICE (Including MS Project and Visio)\ \
Should have a great customer handling skills\ \
Able to handle unforeseen situations\ \
High level of acceptance\ \ \ \ \ \
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📌 Senior Analyst English, Arabic, Microsoft Windows Nagpur
🏢 HCLTech
📍 Nagpur