Bengaluru, Karnataka

Job Summary

The IT Service Desk Support Specialist supports Polaris’s worldwide IT operations, providing first-line support to Polaris users with exceptional and qualified customer service. This position is 100% technical support for employees and system-generated Service Desk submissions, including documenting procedures and managing incidents to resolution or escalation to a more senior team member.

Key Responsibilities


Troubleshoot, diagnose, and resolve issues following standard operating procedures and using knowledge support tools
Resolve or escalate service desk submissions using a repository of pre-defined knowledge base (KB) articles
Collaborate effectively with other service desk team members located across the globe
Administration of Account Management activities within Active Directory, IBMi, and other systems




Proactively and reactively support critical systems through monitoring and responding to alerts on the IBMi platform
Meet all defined SLAs and KPIs to ensure the quality of resolution and customer satisfaction ractices.

Skill Requirements

1 2-year technical degree or equivalent experience required
Self-motivated, with the ability to work independently and/or collaboratively with remote peers required
Excellent communication and customer service skills required
General or intermediate knowledge of Windows 10 required

Other Requirements

NA
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📌 Administrator English, Arabic, Microsoft Windows Bengaluru
🏢 HCLTech
📍 Bengaluru