About Us : Dr. Veda is a rapid-growing D2C wellness brand focused on providing natural and effective solutions for everyday health concerns. We aim to deliver a seamless customer experience through quality products and excellent service.

Key Responsibilities :
Handle inbound & outbound customer calls related to orders, product queries, and complaints
Assist customers with order placement, tracking, cancellations, and returns/refunds :
Provide accurate information about products, offers, and policies :
Resolve customer issues in a timely and qualified manner
Maintain customer records and update details in CRM systems
Coordinate with internal teams (logistics, warehouse, marketing) for quick resolution




Ensure high levels of customer satisfaction and retention

Requirements :
Positive communication skills in Hindi & basic English :
Prior experience in customer support / telecalling / e-commerce preferred
Basic understanding of D2C or online order process :
Ability to handle pressure and manage multiple calls
Basic computer knowledge (CRM, Excel, order panels, etc.)

Pay: ₹12,318.28 - ₹18,394.86 per month

Benefits :
Cell phone reimbursement
Paid sick time
Paid time off

Work Location: In person

📌 Customer Support Executive Voice Process E Commercec Delhi
🏢 Dr Veda
📍 Delhi