Key Responsibilities:
Resolve customer issues :Identify the root cause of customer problems and work efficiently to find solutions.
Handle customer complaints :Listen attentively to customer concerns, understand their perspective, and work towards a resolution.
Provide product/service information :Offer accurate and detailed information about the company's offerings.
Process orders and transactions :Handle customer orders, payments, and account information accurately and efficiently.
Maintain customer records :Keep detailed records of customer interactions, issues, and resolutions.
Escalate issues :Direct complex or sensitive issues to appropriate departments or supervisors when necessary.
Upsell and cross-sell :Identify opportunities to offer additional products or services to customers.
Contribute to team goals :Work collaboratively with other customer service representatives and departments to achieve team objectives.

Essential Skills:




Excellent communication skills :Solid verbal and written communication abilities are crucial for effective interaction with customers.
Active listening :The ability to attentively listen to customer concerns and understand their needs is essential.
Problem-solving skills :A solid ability to identify and resolve customer issues efficiently is key.
Empathy and patience :The ability to understand and relate to customers' emotions and maintain a calm demeanor even in challenging situations.
Adaptability :The capacity to adjust to different customer needs and situations.
Computer proficiency :Familiarity with CRM software and other relevant computer systems is often required.

Job Types : Full time, Permanent

Pay: ₹20,234.03 - ₹25,289.26 per month

Language :
English (required)
Hindi (required)

Work Location: In person

📌 Customer Service Representative Ellisbridge
🏢 Prana Studios
📍 Ellisbridge