Job Description

- Maintain and govern the Configuration Management Database (CMDB), ensuring adherence to company policies, processes, industry standards, and best practices.
- Support the Configuration Manager in implementing Configuration Item (CI) lifecycle strategies and collaborating with Supplier Management, IT Request teams, and other IT functions.
- Ensure the accuracy, completeness, and ongoing maintenance of CMDB data, including validation of discovered and manually managed configuration items.
- Partner with Discovery Analysts to ensure effective discovery, management, and tracking of configuration items across the technology estate.
- Produce and maintain KPI dashboards, management reports, and ad hoc analysis to support operational and strategic decision-making.
- Conduct periodic hardware and software audits, reconciling asset data against CMDB records and driving issue resolution where discrepancies are identified.
- Support IT Asset Management (ITAM) projects by coordinating with internal teams and suppliers, gathering required data, and monitoring project deliverables.
- Maintain and continuously improve CMDB documentation, operational procedures, standards, and governance processes.
- Identify risks, issues,



and opportunities for improvement, escalating where appropriate and supporting resolution activities.
- Promote Configuration Management best practices through stakeholder engagement, training sessions, and workshops across IT and business teams.

What You'll Bring

- 2+ years of experience working with ITSM tools, preferably ServiceNow.
- Strong Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, data analysis, reporting, and automation capabilities.
- Experience with Power BI or Tableau is advantageous.
- Robust analytical skills with excellent attention to detail and the ability to identify, investigate, and resolve data quality issues.
- Experience producing accurate reporting and presenting insights that support business decisions.
- Understanding of ITIL Service Management processes, particularly Configuration Management, IT Asset Management, Incident Management, Problem Management, and Change Management.
- Experience working with CMDB platforms, discovery tools, and Software Asset Management (SAM) technologies.
- Knowledge of hardware and software asset lifecycle management and governance practices.

📌 Servicenow Configuration Analyst (Hyderabad)
🏢 Experian
📍 Hyderabad