Job Description

- Oversee daily operations of the outlet store, ensuring smooth functioning and adherence to company policies and procedures
- Supervise, train, and mentor store staff to deliver exceptional customer service and achieve sales targets
- Monitor and analyze sales performance, inventory levels, and financial metrics to optimize store profitability
- Develop and implement strategies to increase sales, customer satisfaction, and brand loyalty within the outlet
- Manage inventory control, including stock ordering, receiving, and organization to minimize shrinkage and waste
- Maintain visual merchandising standards and ensure the store environment is clean, organized, and inviting
- Recruit, hire, and schedule staff while managing payroll and performance evaluations
- Ensure compliance with health, safety, and security regulations, conducting regular audits and risk assessments
- Handle customer inquiries and resolve complaints professionally to maintain positive customer relationships
- Prepare and submit regular reports on sales, inventory, staffing, and operational metrics to senior management
- Execute promotional campaigns and marketing initiatives to drive foot traffic and increase revenue
- Collaborate with cross-functional teams to implement new products, systems, and operational improvements





Qualifications

- High school diploma or equivalent; Bachelor's degree in Business Administration, Retail Management, or related field preferred
- Minimum 3-5 years of retail management experience, with at least 2 years in an outlet or discount retail environment
- Proven track record of achieving and exceeding sales targets and financial performance goals
- Strong proficiency in point-of-sale (POS) systems and retail management software
- Excellent leadership and team management skills with the ability to motivate and develop staff
- Demonstrated expertise in inventory management and stock control procedures
- Robust analytical and problem-solving abilities with proficiency in data analysis and financial metrics
- Exceptional customer service skills with the ability to handle complaints and resolve issues professionally
- Knowledge of health, safety, and security regulations relevant to retail operations
- Excellent written and verbal communication skills with strong organizational abilities

Additional Information

Your team and working environment:
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

📌 Outlet Manager (India)
🏢 AccorHotel
📍 India