Intro:

This role is required to provide dedicated L3 operational and engineering support for Google Workspace services within Compucom's managed services setting. The resource will handle complex technical issues, perform root cause analysis, implement platform optimizations, manage escalations, and drive service improvements while ensuring platform stability, security, and SLA compliance. The role will strengthen operational resilience, reduce recurring incidents, support enterprise-wide Google Workspace initiatives, and provide expert guidance for a secure and high-performing Google-first environment.

Job Description:

Google Workspace – Level L3 Job Description Role Summary

This role is aligned to the Google Workspace domain within Compucom’s managed services. The resource is responsible for delivering L3 level services focused strictly on Google Workspace technologies, ensuring SLA adherence, high availability, and enterprise-grade user experience in a Google-first environment.

Role Scope:

- Operate within the Google Workspace service tower with no cross-domain ownership
- Support enterprise user base in a regulated environment
- Align delivery with governance, security, and compliance standards
- Work within SLA/KPI-driven managed services model




- Collaborate with internal L2/L3/engineering teams for escalations

Experience Band:

7-10 years Workspace governance

Key Responsibilities

- Administer Google Workspace services (Gmail, Drive, Meet, Chat)
- Manage users, groups, licenses
- Implement DLP and security policies
- Manage Google Vault and eDiscovery
- Support collaboration issues
- Govern third-party apps
- Optimize usage and performance

Technical Deliverables / Tools:

- Admin console advanced
- Vault
- DLP
- Security center
- 3rd party governance

Certifications (Google Aligned)

- Workspace Admin
- Collaboration Engineer
- Security Engineer

Shift & On-call Requirements

24x7 with on-call

Soft Skills

- Strong customer communication
- SLA driven delivery mindset
- Analytical problem-solving
- Team collaboration
- Adaptability in 24x7 environment

On-Camera Video Interview Notice:

Candidates selected?to?interview must?participate?in live, on-camera video interviews for identity verification and assessment purposes. Interviews?will?be recorded. Participation and consent to applicable recording requirements are?required?to continue in the hiring process.?Failure to?participate?in required on-camera interviews may result in removal from further consideration for employment.?

📌 Systems Administrator III (GWS Admin) (India)
🏢 CompuCom
📍 India