Key Responsibilities:

- Own the overall roadmap, and execution for Service Now projects , ensuring project is executed on time with quality
- Lead the design, implementation, and support of scalable Service Now solutions and workflows. Oversee Service Now custom development, scripting, debugging, troubleshooting and high-availability deployments. Ensure robust workflow management, business rules, and Service Now best practices are adhered to
- Drive Dev Ops and automation practices, including Git version control, CI/CD pipelines, and integration of microservices with Kubernetes
- Optimize performance, scalability, and security of Service Now environments
- Serve as the escalation point for critical incidents, troubleshooting, problem resolution and platform debugging
- Mentor, manage, and grow a high-performing team of Service Now developers, administrators, and support professionals
- Partner with business, IT, and vendor stakeholders to align Service Now delivery with strategic objectives
- Effective project management thru KPIs
- Stay up-to-date with emerging Service Now features and technology trends, including big data integrations
- Foster a culture of innovation, continuous improvement, and collaboration across cross-functional teams, bringing in a culture of ownership and accountability. Build a collaborative and inclusive work workplace to attract and retain top talent.
- Communicate effectively with executive leadership, providing regular updates on project progress, risks, and opportunities.

Qualifications:

- Bachelor’s degree in computer science, Information Technology, or a related field (Master’s degree preferred).
- 12+ years of experience in software development, with at least 3 years in a leadership role managing Service Now development and support programs.




- In-depth understanding of Service Now modules: ITSM, ITOM, CSM, FSM, Business Rules, and Integration Hub
- Strong development skills in Java and Java Script
- Experience with Dev Ops implementation, Git, CI/CD pipelines, automation, and container orchestration (Kubernetes)
- Microservices architecture: design and deployment experience in distributed systems
- Proficiency in Unix Shell Scripting for systems integration and automation
- Familiarity with Apache Spark and its integration for analytics/data pipelines is a plus
- Demonstrated leadership managing teams, driving delivery, and guiding technical strategy
- Strong stakeholder engagement, communication, and influencing abilities
- Service Now Implementation Specialist or Service Now Technical Architect certifications (CIA, CTA.) strongly preferred

Additional certifications in Dev Ops, Java, Kubernetes, or related technologies are a plus

Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, India, Hyderabad, India

AT&T; and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T; will provide reasonable accommodations to qualified individuals with disabilities. AT&T; is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

📌 Manager-Technology (Servicenow development) (India)
🏢 At&T
📍 India