Job role: Shift Manager QSR Caf Operations

Company Name: Chai Waale

Industry: Food & Beverage / Quick Service Restaurant (QSR)

Job Location: Chennai and Across Tamil Nadu

Job Type: Full-Time

Work Mode: Work from Office (Store-Based)

Working Hours: Approximately 10 12 hours (Flexible Shifts)

Salary: Based on experience, qualification and suitability

About the Company

Chai Waale is a growing Indian QSR caf brand specialising in tea, beverages, snacks and other food products. Rooted in a fourth-generation business family with over 120 years of entrepreneurial heritage, the company is focused on expanding its business network and delivering quality products and customer experiences.

Job Overview

We are looking for an energetic, responsible and customer-focused Shift Manager to manage day-to-day caf operations and lead the store team during assigned shifts.

The candidate will be responsible for managing staff, ensuring product quality, maintaining customer service standards, handling cash and sales reconciliation, monitoring inventory, and ensuring hygiene and operational compliance.

Key Responsibilities

1. Shift Operations & Team Management

- Manage complete caf /outlet operations during assigned shifts.

- Allocate duties, supervise, train and motivate team members.

- Ensure staff grooming, punctuality and discipline.

- Maintain a positive and professional working environment.

- Ensure smooth opening, closing and shift handover procedures.

- Coordinate with the Store Manager and report operational issues.

- Implement company SOPs, promotions and operational guidelines.

2. Recipe & Production Management

- Prepare tea, coffee, milkshakes, juices, snacks and other products as per approved recipes and SOPs.

- Ensure consistency in taste, quality, portion size and presentation.





- Measure ingredients accurately and follow standard preparation processes.

- Maintain production speed and product availability during peak hours.

- Check ingredient quality, expiry dates and storage conditions.

- Minimise wastage and ensure efficient utilisation of raw materials.

- Guide and train staff on recipes and preparation methods.

3. Customer Service

- Provide friendly, attentive and professional customer service.

- Ensure order accuracy and timely service.

- Handle customer queries and complaints professionally.

- Maintain cleanliness and a welcoming caf environment.

- Promote new products, combos and company offers.

- Encourage repeat customers and maintain positive customer feedback.

4. Cash, Sales & Reconciliation

- Handle opening and closing cash.

- Reconcile POS sales with actual collections.

- Verify cash, UPI, card and online platform sales (Swiggy, Zomato, etc.).

- Prepare shift-wise cash, sales and expense reports.

- Identify and report discrepancies immediately.

- Ensure secure handling of cash and company property.

5. Stock & Inventory Management

- Monitor raw materials, packaging materials and consumables.

- Check stock levels and ensure product availability.

- Record consumption and report stock shortages.

- Ensure FIFO/FEFO stock rotation wherever applicable.

- Control wastage, over-portioning and product expiry.

- Coordinate with warehouse/supply chain teams for replenishment.





- Maintain accurate inventory records.

6. Quality, Hygiene & Compliance

- Ensure cleanliness of preparation areas, counters, seating areas and store premises.

- Follow food safety standards and FSSAI requirements.

- Maintain equipment cleanliness and report breakdowns.

- Ensure personal hygiene and staff grooming standards.

- Check temperature, storage and handling of ingredients.

- Follow company SOPs, audits and safety guidelines.

Required Skills & Competencies
- Good communication and interpersonal skills.

- Team management and leadership abilities.

- Strong customer service orientation.

- Knowledge of caf , restaurant or QSR operations.

- Basic knowledge of cash handling and sales reconciliation.

- Understanding of stock and inventory management.

- Ability to handle multiple operational responsibilities.

- Good problem-solving and decision-making skills.

- Basic computer knowledge and familiarity with POS systems.

- Ability to work in adaptable shifts, including weekends and holidays.

Ideal Candidate Profile
- Candidates with experience in QSR, caf s, restaurants, food service or retail operations are preferred.

- Should have the ability to manage a team and handle daily store operations.

- Must be customer-focused, responsible and proactive.

- Should be comfortable working in a fast-paced environment.

- Willingness to work flexible shifts of approximately 10 12 hours.

Work Details

Work Location: Chennai and across Tamil Nadu.

Working Hours: Approximately 10 12 hours per day, with flexible shifts. Odd hours, weekends and holidays may be required based on business needs.

Salary: Based on experience, qualification and suitability. To be discussed during the interview.

📌 Shift Manager – QSR Café Operations | Chai Waale | Chennai
🏢 Praveza Consultancy
📍 Chennai