Key Account Manager

NP: 30 Days

Bellandur (5 days WFO)

Positions: 2

Key Account Manager

Customer Success 4-8 FullTime

Role Overview:

We are seeking a commercially aware and relationship-driven Key Account Manager to own the success

of largest enterprise clients. You will be the primary point of contact for accounts

responsible for adoption, renewal, expansion, and long-term value creation.

Key Responsibilities:

Own the end-to-end customer relationship for assigned key accounts, from onboarding through

renewal and expansion

Drive product adoption: proactively engage users, identify inactive accounts, and bring them

back into productive usage

Lead subscription renewal process: track renewal dates, initiate conversations proactively, and

eliminate surprise churn

Conduct regular business reviews with key stakeholders - quantify value delivered and align on

future goals

Own expansion opportunities and partner with sales leadership where required to close

commercial discussions

Act as the voice of the customer internally: feed product feedback, complaints, and feature

requests to the product and CS teams

Coordinate with Demo Specialists, Trainers, and POC Specialists to deliver seamless customer

experiences

Monitor churn risk signals using the customer success analytic tools, intervene proactively

Manage and resolve escalated customer complaints with urgency and ownership





Maintain accurate account plans, renewal forecasts, and opportunity pipelines within systems

Skills & Qualifications :

4 8 years in key account management, customer success, or strategic sales - ideally in B2B SaaS

Strong commercial acumen: understanding of renewal economics, NRR, and expansion revenue

Exceptional relationship management skills - ability to build trust with C-level and operational

stakeholders alike

Confident communicator capable of leading executive business reviews and difficult

conversations

Analytical mindset: able to use customer data to identify risk and opportunity

Self-starter who can manage multiple large accounts simultaneously with minimal supervision

AI literacy with a solid understanding of Generative AI, AI-powered SaaS products, and how AI

can improve customer workflows and business outcomes.

Comfortable using AI-enabled productivity tools (such as Microsoft Copilot, ChatGPT, Gemini, or

similar) to improve customer communication, account planning, meeting preparation, and insight

generation.

Nice to Have:

Experience in enterprise software, QA tools

Track record of managing large accounts

Required Skills

Result Orientation Process Competencies Technical Competencies

Execution Excellence Problem Solving Communication skills Customer Orientation

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