Description

IVR Technical Analyst/Business Analyst

- Minimum 3 years experience

- Ability to communicate with engineers on requirements and expected outcomes

- Familiarity with voice components and/or contact center practices/procedures

- IVR knowledge of call flows, automation, self service

- IVR, Complex ACD testing (both speech and DTMF)

- Ability to interpret system log files for research

- Experience with remote system support

- Smoke testing, System integration testing, regression testing

- Creation of functional requirements based on business/client/end user needs

Responsibilities

- Minimum 3 years experience

- Ability to communicate with engineers on requirements and expected outcomes

- Familiarity with voice components and/or contact center practices/procedures

- IVR knowledge of call flows, automation, self service

- IVR, Complex ACD testing (both speech and DTMF)

- Ability to interpret system log files for research





- Experience with remote system support

- Smoke testing, System integration testing, regression testing

- Creation of functional requirements based on business/client/end user needs

Qualifications

- Minimum 3 years experience

- Ability to communicate with engineers on requirements and expected outcomes

- Familiarity with voice components and/or contact center practices/procedures

- IVR knowledge of call flows, automation, self service

- IVR, Complex ACD testing (both speech and DTMF)

- Ability to interpret system log files for research

- Experience with remote system support

- Smoke testing, System integration testing, regression testing

- Creation of functional requirements based on business/client/end user needs

📌 IVR Technical Analyst/Business Analyst (India)
🏢 Zensar Technologies
📍 India