JOB PROFILE

Designation

Junior Officer Patient Care

Grade

B02/OFFER/L1

Location

Thane

Department

Front Office

Qualification

Graduate in any stream.

Qualified Experience

Staff should acquaint to IPD functions and Billing Functions.

Role Purpose

The Help Desk Associate is responsible for resolving the patients / relative for the quires, guide them for policy and protocol, handled billing issues.

Key Responsibilities

Daily Bill Destructions:

- Any quires related to billing resolved it and has to communicate to patient / relative.
- Counseled patient's relative for outstanding protocol.

Coordinate the Discharge Formalities:

- Take discharges tentative discharge list from RMO’s floor.
- Start discharge formalities once it gets conformed by floor RMO and get complete with in 30 mints.
- Checked with Staff nurse that all unused medicine has to be return to pharmacy > Checked that Discharge summary has to be ready.
- Completes all the billing entries.
- Checked form OT, Blood Bank, pathology, radiology ( if any entries pending)
- Put discharge notification.
- Cash Patient - Guide the relative for billing settlement to customer support.
- TPA Patient - checks the statues with the TPA Department and explain patient for waiting time, other formalities etc.
- Keep Report file ready for hand over once he/ she settled the bill. With pending report slip.




- Intimate RMO to explain the summary.
- Intimate Nurse for IV Line removal, etc.

Answered the Patient's / relative quires:

- Understand the patient's / relative’s problem, quires, issues.
- Explain them procedure/ protocol if any confusion( as per the guide lines)/
- If any complaint - understand and try to solve it. Give patient proper explanation, make assured that complaint resolved. If it is not in the capacity escalated the issue to the Seniors ( Executive, Floor Manager, RMO in charge , Nurse Manger, Billing Manger) Escalation of the issue has same day (as early as possible).
- Every query has to be answered in proper language. Communication has to be very clear.
- Call Management & Documentation.

Skills & Competencies

- MS Office proficiency
- Effective interpersonal communication skill and presentation skills
- Ability to organize; prioritize and work efficiently under pressure and subject to changing priorities;
- Managing multiple tasks.
- Problem solving attitude.

Supplementary Position Guidelines

Key Relationships

- External: Patients, Patient’s relatives.

- Internal : All staff which are in patient direct services.

Please Note: Job description is only a general guideline and will change depending on the organizational requirement.

📌 Officer Patient Care- Console and Call center (India)
🏢 Jupiter Hospital
📍 India