Position Description:

Job Description – D365 F&O; Functional & Technical Consultant
Parameter Details
Position D365 F&O; Functional & Technical Consultant
Experience 8–12 Years
Location Bangalore, India (Offshore)
Application Scope D365 Finance & Operations, CRM and related integrations

Key Responsibilities
Provide L2/L3 functional and technical production support for D365 F&O.;
Troubleshoot business process, configuration, application and integration issues.
Support Finance/SCM modules and timesheet-related exceptions.
Investigate technical incidents, interface failures and coordinate defect resolution.
Perform root cause analysis (RCA) and implement permanent fixes.
Support functional testing, regression testing and UAT.
Coordinate production deployments, release management and change activities.
Handle minor enhancements and maintain functional/technical documentation.

Mandatory Skills Must have skills:
Strong experience in Microsoft Dynamics 365 Finance & Operations.
Functional configuration and business process knowledge.
Hands-on L2/L3 production support experience.
Technical troubleshooting and integration analysis.
Incident, problem and change management.
Production deployment and release management experience.

Preferred SkillsGood to have skills:
X++ development and D365 extensions.
REST APIs, Dataverse and Azure integrations.
Azure DevOps and Power Platform.
D365 CRM and Finance/SCM module experience.

Candidate Expectations
Ability to independently manage functional and technical production issues.
Strong troubleshooting,



analytical and stakeholder management skills.
Experience working in an AMS/SRE production support setting.
Ability to manage incidents within defined SLAs.

#LI-PS18

Skills:

- Microsoft Dynamics365Bus.Cntrl
- Communication
- Production Support
- PowerBuilder
- PowerDesigner

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Microsoft Dynamics 365 & Power Automate (Hyderabad)
🏢 CGI
📍 Hyderabad