BEST | Behavior Education Services Team

Business Development and Operations Manager
Remote | Work from Home | [Full-time / Part-time] | [Time zone or schedule overlap]

About Us

BEST is building and expanding telehealth services that support children with autism and their families. We are growing quickly, and we need someone who enjoys building things from the ground up and turning ideas into working systems.

The Role

We need a builder, problem-solver, and doer.

You will help take the business from startup to launch, to stable operations, to growth. You will own projects from start to finish, working directly with management to turn goals into plans and plans into results.

This role suits someone who is comfortable with ambiguity. You can take a goal, work out what needs to happen, organize the people and tasks, and deliver without waiting for step-by-step direction.

What You Will Do

- Build the operation. Create the processes, workflows, trackers, SOPs, reporting, and systems needed to run the business day to day.
- Lead the launch. Turn management's ideas and goals into project plans with clear scope, milestones, deadlines, owners, and deliverables, and keep them on schedule.
- Manage projects end to end. Run multiple projects at once. Maintain timelines, track dependencies, manage risks, and report status to management regularly.
- Solve problems. Spot what is missing, delayed, or not working, and bring practical solutions, not just problems.
- Coordinate the team. Work with U.S. and international team members, providers,



and administrative staff to keep projects and operations moving across time zones.
- Build simple, practical systems. Set up scheduling, onboarding, documentation, follow-up, and operational tracking that the team will use.
- Track performance. Define KPIs and build dashboards that show management at a glance what is working, what is behind, and what needs attention.
- Help the business grow. As operations stabilize, identify opportunities to improve capacity, efficiency, service delivery, and revenue, and carry the best ones through to launch.

Who We Are Looking For

Required:

- 5+ years of experience in operations, project management, startup, BPO, healthcare, or business-building roles.
- 3+ years of hands-on project management experience, including planning, scheduling, resource coordination, and delivery of projects with defined deadlines and deliverables.
- Proven experience launching a startup, new business, department, BPO account, project, or business unit from the ground up.
- Experience managing multiple projects or workstreams at once, with cross-functional or distributed teams.
- Strong skills in project planning, risk and issue tracking, and status reporting to leadership.




- Experience with project management tools such as monday.com, Asana, Trello, or similar.
- Robust problem-solving, organizational, and written and verbal communication skills.
- Strong ownership and a can-do attitude.
- Strong Microsoft Excel, Word, and Power Point skills, with experience building reports and dashboards.

Preferred:

- Project management certification (PMP, CAPM, PRINCE2, Scrum, or equivalent).
- Experience in telehealth, healthcare, ABA, or special education services.
- Experience working with international or offshore teams.
- Experience creating SOPs and process documentation.

Why Join Us

- Meaningful work that supports children with autism and their families.
- Real ownership: you will help shape how the business runs.
- Remote work with room to grow as the company grows.
- [Compensation range and benefits]

You May Be a Good Fit If...

- Project management in two places. It now shows up in the duties (items 2 and 3) and as a separate required qualification with a defined minimum of 3 years. The 3 years is my suggestion, so adjust it to your level.
- Rewrote the "no step-by-step" line. It now describes the trait you want in positive terms, so it screens in the right people without discouraging good candidates.
- Added a closing application prompt. Asking for a short note about a project they launched makes it easy to filter for the experience you want.
- Split required and preferred. This stops the list from reading as a wish list and helps Indeed applicants self-select.

📌 Business Development and Operations Manager IN (India)
🏢 Growing & Learning
📍 India