Service Now Technical Consultant

Are you a seasoned Service Now expert ready to design, architect and deliver transformative enterprise solutions? The company is looking for a Service Now Technical Consultant to join our growing consulting team and drive high-impact implementations across a diverse client portfolio. This is a remote-friendly opportunity based in India, offering the chance to work at the forefront of digital service management.

Job Summary

As a Service Now Technical Consultant, you will serve as a subject matter expert and technical leader responsible for designing, developing, and delivering enterprise-scale Service Now solutions. You will collaborate closely with clients and internal teams to translate complex business requirements into robust, scalable platform configurations across multiple Service Now modules.

Key Responsibilities

- Lead end-to-end design and development of Service Now solutions spanning ITSM, Customer Service Management (CSM), Human Resources Service Delivery (HRSD), CRM, and Data Foundations modules.
- Architect scalable, best-practice Service Now configurations that align with client business objectives and platform governance standards.
- Collaborate with stakeholders, business analysts, and project managers to gather and refine technical requirements and translate them into actionable development tasks.
- Develop and customize Service Now components including workflows, business rules, UI policies, client scripts, REST/SOAP integrations, and Flow Designer automations.
- Conduct technical discovery sessions and solution workshops with enterprise clients to identify gaps, risks, and optimization opportunities.
- Perform code reviews, enforce development standards, and mentor junior consultants and developers on Service Now best practices.
- Manage and support platform upgrades, patch testing,



and instance health activities to ensure stability and performance across client environments.
- Produce and maintain comprehensive technical documentation including solution design documents, integration specifications, and deployment guides.

Required Qualifications

- 3+ years of hands-on Service Now development and configuration experience in a consulting or enterprise environment.
- Demonstrated expertise in at least three of the following modules: ITSM, CSM, HRSD, CRM, or Data Foundations.
- Proficiency in Service Now scripting languages including Java Script, Glide Script, and Jelly.
- Proven experience designing and implementing REST and SOAP-based integrations with third-party systems.
- Solid understanding of ITIL processes and how they map to Service Now platform capabilities.
- Excellent communication skills in English, with the ability to present technical concepts clearly to both technical and non-technical audiences.
- Required certifications: CSA and CIS. Candidate with multiple CIS certifications will be given preference.
- Knowledge of Service Now App Engine, Integration Hub, and low-code/no-code development capabilities.
- Working knowledge of one or more Service Now AI products such as Now Assist, Otto, Moveworks and AICT.

Preferred Qualifications

- Experience with Service Now Performance Analytics, Reporting, and dashboarding.
- Familiarity with Agile and Scrum delivery methodologies in a consulting context.
- Prior experience working in a client-facing consulting role managing multiple concurrent engagements.

Technical Skills

- Service Now Platform: ITSM, CSM, HRSD, CRM, Data Foundations, Flow Designer, Integration Hub
- Scripting: Java Script, Glide Script, AngularJS, HTML, CSS
- Integration: REST APIs, SOAP, MID Server, Import Sets, Transform Maps
- Tools: Service Now Studio, Update Sets, ATF (Automated Test Framework)
- Methodologies: ITIL, Agile/Scrum, Dev Ops fundamentals

📌 ServiceNow Technical Consultant (India)
🏢 Vector 70
📍 India