Job Description – Dark Store Manager

Company Name: Superliora Logistics Pvt. Ltd.

Designation: Dark Store ManagerDepartment: OperationsIndustry: Logistics & Supply Chain Management

Roles and Responsibilities1. Dark Store Operations Management

- Manage the day-to-day operations of the dark store.
- Ensure smooth functioning of all store activities.
- Monitor order processing, picking, packing and dispatch operations.
- Ensure orders are processed and dispatched within the given timelines.
- Maintain operational efficiency and productivity.

2. Inventory Management

- Monitor daily stock availability and inventory levels.
- Ensure proper stock receiving, storage and arrangement.
- Conduct regular stock audits and physical verification.
- Identify damaged, missing and expired products and report them.
- Maintain accurate inventory records and reduce stock discrepancies.

3. Team Management

- Manage and supervise store staff, pickers, packers and other operational employees.
- Allocate daily tasks and responsibilities to team members.
- Monitor employee attendance, productivity and performance.
- Prepare duty rosters and manage shift schedules.
- Train employees on operational procedures and company policies.

4. Order Processing and Dispatch

- Ensure timely order picking, packing and dispatch.
- Monitor pending, delayed and cancelled orders.
- Coordinate with delivery executives and station teams.
- Ensure correct products are packed and dispatched.
- Resolve order-related operational issues.

5. Performance and Productivity

- Monitor daily operational performance and productivity.
- Maintain records of daily orders received, processed and dispatched.
- Track order accuracy, turnaround time and delivery performance.
- Identify operational issues and take corrective action.
- Submit daily, weekly and monthly performance reports to management.

6. Safety and Compliance





- Ensure proper maintenance and cleanliness of the dark store.
- Follow company safety and security guidelines.
- Monitor CCTV and prevent theft, fraud and product damage.
- Ensure employees follow operational procedures.
- Maintain proper documentation and audit records.

7. Coordination and Reporting

- Coordinate with City Heads, Regional Heads and Operations Managers.
- Communicate daily operational challenges to management.
- Coordinate with HR, Admin and other departments when required.
- Report manpower shortages, stock issues and operational concerns.
- Implement management instructions and company policies.

8. Required Skills

- Good leadership and team-handling skills.
- Knowledge of warehouse and logistics operations.
- Inventory and stock management.
- Good communication and coordination skills.
- Basic knowledge of MS Excel and reporting.
- Problem-solving and decision-making skills.
- Ability to work under pressure and manage multiple activities.

9. Key Performance Indicators (KPIs)

The Dark Store Manager will be evaluated based on:

- Daily order processing and dispatch performance.
- Inventory accuracy and stock availability.
- Order picking and packing accuracy.
- Employee attendance and productivity.
- Reduction in stock loss and damages.
- Timely order fulfilment.
- Operational cost control.
- Store cleanliness and safety compliance.

10. Reporting Structure

- Reports To: City Head / Regional Operations Head.
- Manages: Shift Incharges, Store Executives, Pickers, Packers and Inventory Staff.

Job Objective: To manage the complete dark store operations of Superliora Logistics Pvt. Ltd., ensuring smooth daily operations, proper inventory control, effective manpower management, timely order fulfilment and operational efficiency.

Pay: ₹50,000.00 - ₹60,000.00 per month

Advantages:

- Health insurance
- Paid sick time

Work Location: In person

📌 dark store manager (Singasandra)
🏢 Superliora logistics
📍 Singasandra