About the Role

We are looking for energetic, presentable and customer-friendly individuals to join our Operations & Guest Relations team.

The role involves front-desk operations, customer interaction, bookings, payments, customer follow-ups, facility coordination, organizing events & tournaments, basic sales and promotional activities, and ensuring that every customer visiting the arena has a positive experience.

Key Responsibilities

- Welcome customers and visitors and provide information about sports facilities, timings, charges, packages, coaching programmes and ongoing offers.
- Handle walk-in, telephone, WhatsApp and online enquiries promptly and professionally.
- Manage bookings, cancellations and rescheduling through the prescribed booking system/software.
- Collect payments, issue receipts and maintain accurate transaction records.
- Complete shift-wise collection reconciliation and proper handover.
- Maintain and update customer and enquiry databases.
- Follow up with prospective customers who have enquired or visited but have not yet booked.
- Follow up with existing/inactive customers and customers whose packages or plans are approaching expiry.
- Inform customers about new facilities, programmes, tournaments, camps,



events and promotional offers.
- Assist in organizing tournaments, events at the Arena.
- Assist with customer outreach and local promotional activities during non-peak hours when required.
- Assist in the sale and proper display of sports merchandise and accessories available at the arena.
- Maintain basic merchandise sales and stock records and report shortages or discrepancies.
- Coordinate with coaches, housekeeping, security, maintenance and other operational teams regarding customer and facility requirements.
- Handle routine customer requests and complaints courteously and escalate important matters to the Manager.
- Ensure proper shift handover covering bookings, collections, pending enquiries, complaints and other operational matters.
- Help maintain the reception, customer areas and sports facilities in a clean, organised and qualified condition.
- Support/Organize tournaments, events, camps and other activities organised at the arena.

Pay: ₹15,000.00 - ₹25,000.00 per month

Education:

- Bachelor's (Required)

Experience:

- relevant: 1 year (Preferred)

Work Location: In person

📌 Executive – Operations & Guest Relations (India)
🏢 R & A Ventures (Stryde Arena)
📍 India