Experience: Relevant International Voice Process Experience
Salary: Up to ₹7 LPA
Notice Period: Immediate Joiners Only
Education: Graduation Mandatory
Work Mode: Work From Office (Hyderabad)
Shift: Rotational Shifts, Including Night Shifts

Job Overview

We are looking for customer-focused professionals with excellent English communication skills and international voice process experience to join our Customer Support & Sales team. The candidate will handle global customer interactions, provide technical assistance for SaaS software products, resolve customer queries, and drive customer retention through cross-selling and upselling opportunities.

Key Responsibilities

- Handle inbound international customer interactions through voice and chat channels.
- Resolve customer queries effectively, ensuring First Call Resolution (FCR).
- Provide technical support for software installation, activation, subscriptions, billing, refunds, and account-related issues.
- Assist customers with software compatibility and troubleshooting across Windows, macOS, iOS, and Android platforms.
- Identify opportunities for cross-selling, upselling, upgrades, and customer retention.
- Understand customer requirements and recommend suitable software products and services.
- Maintain accurate customer records, case documentation, and follow-ups in CRM systems.
- Diagnose technical issues using analytical and troubleshooting skills.
- Handle customer escalations professionally while maintaining high customer satisfaction.
- Achieve assigned sales targets, customer service KPIs,



and quality standards.

Required Skills

- Excellent verbal and written English communication skills.
- International voice process experience is mandatory.
- Strong customer service and customer-handling skills.
- Experience in cross-selling and upselling.
- Excellent problem-solving and analytical skills.
- Solid active listening and interpersonal skills.
- Ability to handle customer escalations professionally.
- Good understanding of CRM tools and case management.
- Basic technical troubleshooting knowledge.

Good to Have

- Experience supporting SaaS or software products.
- Knowledge of Windows, macOS, iOS, and Android.
- Experience with software installation, subscriptions, and account management.
- Familiarity with technical support and troubleshooting processes.

Mandatory Requirements

- Graduation is mandatory.
- International voice process experience is compulsory.
- Excellent English communication skills (B2+ CEFR; C1 preferred).
- Immediate joiners only.
- Must have cross-selling and upselling experience.
- Must be comfortable working rotational shifts, including night shifts.
- Candidates must be willing to work from the Hyderabad location.
- Salary expectation should be within ₹7 LPA.

What We Are Looking For

Candidates with strong communication, customer service, technical troubleshooting, and sales skills who can confidently interact with international customers and deliver excellent customer experiences.

Pay: Up to ₹700,000.00 per year

Work Location: In person

📌 International Voice Process – Customer Support & Sales Executive (Hyderabad)
🏢 Gratitude India
📍 Hyderabad