Job Description – Branch Executive

Company: Chandrani Compliments & Export Pvt. Ltd.
Department: Operations
Position: Branch Executive

Job Summary

We are looking for a responsible and proactive Branch Executive with a technical background to manage day-to-day branch operations, coordinate with technicians, handle customer complaints, and ensure smooth execution of CCTV, Fire Alarm, and other security surveillance-related services.

Key Responsibilities

- Manage day-to-day branch operations and administrative activities.
- Handle customer complaints related to CCTV, Fire Alarm, Burglar Alarm, Biometric, and Access Control systems.
- Coordinate with technicians for installation, maintenance, and troubleshooting activities.
- Assign and monitor service calls and ensure timely resolution of customer issues.
- Conduct client visits whenever required.
- Coordinate with the Head Office and report branch activities regularly.
- Maintain technician attendance, service reports, and daily activity records.
- Follow up with clients regarding AMC, pending complaints, and service requirements.




- Monitor ongoing projects and ensure timely completion of assigned work.
- Coordinate with the sales and operations teams for smooth branch functioning.

Required Qualifications & Skills

- Diploma / B.Tech / ITI in Electronics, Electrical, or a related technical field.
- 2–5 years of relevant experience in branch operations or technical coordination.
- Basic technical knowledge of CCTV, Fire Alarm, Burglar Alarm, Biometric, and Access Control systems.
- Positive communication and team coordination skills.
- Ability to handle customers and resolve operational issues.
- Knowledge of MS Excel, email, and reporting.
- Willingness to travel for client and site visits.

Preferred Candidate

A technically sound, responsible, and well-organised candidate who can independently manage branch activities, coordinate with field technicians, and ensure customer satisfaction.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Branch Manager (Kolkata)
🏢 Chandrani Compliments & Export
📍 Kolkata