We are seeking a Customer Relations Officerto act as the key liaison between customers and internal teams from booking to handover. Ensure a smooth, transparent, and positive customer experience throughout the project lifecycle.

Experience: 5 years in customer service in real estate/construction field

Qualification: Graduate, MBA preferred

Key Responsibilities:

- Greet clients post-booking, explain payment plans, construction stages, and documentation requirements
- Coordinate with legal and sales teams for timely execution of sale agreements, registration, and loan documentation
- Track and follow up on instalment payments as per construction milestones; send reminders and share receipts
- Share regular construction updates, site photos, and progress reports with clients
- Maintain accurate customer profiles, interaction logs, and complaint status in CRM/excel and escalate when needed
- Coordinate client site visits and final inspections before handover
- Manage final settlement, key handover,



documentation, and welcome kit; collect feedback and satisfaction report
- Handle defect liability period queries and coordinate with maintenance team for resolution
- CRM activities related to existing customers (testimonials, customer birthday tracking etc)

Requirements:

- Excellent verbal and written communication skills in English and Malayalam
- Solid problem-solving and customer handling ability
- Proficient in MS Office, CRM tools, and basic documentation.
- Basic understanding of RERA, property registration and construction processes preferred
- Ability to multitask and handle pressure during peak possession periods

Location: Trivandrum

Working Hours: 9:30 AM – 6:30 PM, Monday to Saturday

Salary: As per industry standards

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Relations Officer (Thiruvananthapuram)
🏢 PRS Homes (P
📍 Thiruvananthapuram