Job Description – Team Leader – Sharp Shooting Operations

Company: Sanchu Animal Hospital
Job Location: Chennai – CavinKare Office
Department: Sharp Shooting Operations
Team Size: 10 Members
Salary Budget: ₹18,000 per month
Work Model: Hybrid – Work from office twice a month; remaining working days from home.

Job Summary

We are looking for a proactive and result-oriented Team Leader to manage our Sharp Shooting Operations team of 10 members.

The candidate will be responsible for handling customer calls for half a day and managing, monitoring and improving team performance during the remaining half of the day.

The ideal candidate should have strong communication skills, team management abilities, customer handling experience and a focus on achieving daily appointment and operational targets.

Key Responsibilities

1. Customer Calling & Operations – 50% of the Day

- Make outbound calls to customers from assigned databases.
- Follow up with customers regarding vaccination due dates, pending appointments and service requirements.
- Convert potential leads into confirmed appointments.
- Handle customer objections and provide appropriate information.
- Ensure proper follow-ups with customers who are not reachable.
- Maintain accurate call dispositions and customer remarks.
- Achieve individual daily calling and appointment targets.

2. Team Management – 50% of the Day

- Manage and monitor a team of 10 Sharp Shooting Executives.
- Allocate daily calling targets and distribute customer databases.
- Monitor daily calling performance, appointments booked and conversion rates.
- Ensure team members complete assigned follow-ups on time.
- Conduct daily team meetings and performance discussions.




- Audit team calls and provide feedback to improve call quality.
- Identify performance gaps and provide individual coaching.
- Track attendance, productivity and target achievements.
- Prepare and share daily, weekly and monthly MIS reports.
- Coordinate with the operations and appointment confirmation teams to ensure accurate appointment bookings.

3. Performance & Process Management

- Ensure the team achieves assigned appointment targets.
- Maintain customer database accuracy and avoid duplicate appointments.
- Implement strategies to improve customer conversions.
- Identify operational challenges and suggest process improvements.
- Ensure adherence to company SOPs and calling guidelines.

Candidate Requirements

- Minimum 1–3 years of experience in telecalling or customer operations.
- Previous experience handling or supervising a team is preferred.
- Good Tamil and English communication skills.
- Strong convincing, negotiation and customer-handling skills.
- Positive knowledge of Excel and MIS reporting.
- Ability to monitor team performance and achieve targets.
- Self-motivated, responsible and capable of working independently.

Working Arrangement

- Work from Home: Regular working days.
- Work from Office: Twice a month at CavinKare Office, Chennai.
- Must be available for scheduled office visits and team meetings.

Salary

₹18,000 per month (Maximum Budget)

Ideal Candidate Profile

We are looking for someone who can balance individual calling responsibilities with team leadership, take ownership of daily operations, motivate team members and consistently drive appointment conversions.

Interested candidates can share their updated resume.

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

- Work from home

Work Location: Hybrid remote in Teynampet, Chennai, Tamil Nadu

📌 Team Leader – Sharp Shooting Operations (India)
🏢 Sanchu Animal Hospital
📍 India