Logistics Operations Executive Operations | Worli, Mumbai | On-site | 2 to 4 years
About Knya
Knya is a funded, fast-growing D2C brand redefining healthcare apparel for modern professionals, backed by DSG Consumer Partners. We combine functionality, comfort, and aesthetics to serve a community that deserves more from their workwear. Our culture values ownership, experimentation, speed, and customer obsession.
What Are You Entering Into
Knya is one of India's fastest-growing healthcare apparel brands and we're just getting started. When you join us, you're not filling a seat. You're stepping into a company that is actively being built, where the work you do today shapes what Knya looks like tomorrow. We're a team of driven people who care deeply about what we're building, move with purpose, and back each other to grow. If you're looking for a place where your contribution is visible, your growth is real, and your work actually matters to the people who wear what we make, this is it.
Role Overview
Every order a doctor or nurse places with us has to reach them on time and in perfect shape. You'll make sure it does. As our Logistics Operations Executive, you'll be the link between Knya and our delivery partners, owning shipments from dispatch to doorstep across online orders and store replenishment. This is a hands-on role. You'll chase partners, fix delays before customers notice them, and bring the data that helps us ship faster and cheaper as we scale.
Key Responsibilities
Own day-to-day coordination with courier and delivery partners for pickups, dispatches, and last-mile deliveries
Track shipments end to end and step in fast on delays, stuck orders, damages, and failed deliveries
Manage RTO and returns flow with partners and the warehouse, making sure every return is accounted for
Coordinate stock movement between warehouse and retail stores so stores are never short on key styles
Allocate orders to the right partner based on pin code, speed, and cost
Monitor partner performance on SLAs, TAT, and delivery success rates, and escalate when they slip
Raise and close claims for lost or damaged shipments and weight discrepancies Reconcile courier invoices and COD remittances with Finance every month
Work closely with Customer Support to resolve delivery related complaints quickly Build simple daily and weekly MIS on shipments, TAT, RTO, and logistics cost
Spot recurring problems and suggest process fixes that make delivery smoother
Must Haves
- 2 to 4 years of experience in logistics or delivery operations, ideally in D2C, e-commerce, or retail
- Hands-on experience working with courier and delivery partners or shipping aggregators Strong working knowledge of Excel or Google Sheets for tracking and reporting
- Clear, confident communication and the ability to follow up firmly with external partners
- A problem solver who stays calm and acts fast when things go wrong
Comfortable working from our Worli office, Mumbai Good to Have
- Experience with shipping aggregators like Shiprocket, Clickpost, or similar platforms
- Exposure to returns management, COD reconciliation, and courier invoice audits
- Familiarity with apparel or fashion logistics
- Working knowledge of Hindi and Marathi for smooth coordination with ground teams
- Experience negotiating rates or onboarding new delivery partners
Pay: ₹400,000.00 - ₹600,000.00 per year
Perks:
- Health insurance
- Provident Fund
Application Question(s):
- Are you comfortable with Worli Location?
- What is your Current Salary?
- What is your Expected Salary?
Work Location: In person
📌 Logistics Executive (India)
🏢 Knya
📍 India