Exp Level : 6 to 9 yrs

Location :Bangalore, Chennai & Hyderabad

Notice period : Immediate to 15days Max

Employment : FTE

Must to have skills – Helix Developer, AR Systems, Developer Studio, Rest API

Job Description:
Key Responsibilities

- Configure and customize BMC Helix ITSM modules: Incident, Change, Problem, SRM, SLA.
- Develop and enhance Smart IT, Digital Workplace, and Smart Reporting dashboards.
- Design and maintain CMDB, CI relationships, service mapping, and reconciliation.
- Build and manage integrations using Helix Integration Studio, REST APIs, and middleware.
- Implement automation and AIOps use cases for event correlation and self-healing.
- Develop executive and operational dashboards including SLA, XLA, and service health.




- Perform troubleshooting, performance tuning, upgrades, and L3 support.
- For Senior roles: lead solution design, architecture, mentoring, and stakeholder management.
- Experience with CMDB, Service Mapping, and CI governance.
- Integration experience using Helix Integration Studio and REST APIs.
- Exposure to Automation, AIOps, and Executive Dashboards.

Excellent communication and documentation skills.

Pay: ₹2,000,000.00 - ₹2,200,000.00 per year

Work Location: Hybrid remote in Bengaluru, Karnataka

📌 BMC Helix (Bengaluru)
🏢 FuGenEd
📍 Bengaluru