Job Title: Voice Process- Client Handling

Experience: 1–3 Years
Qualification: B.E. / B.Tech / Any Postgraduate Degree. Candidates with any degree and relevant experience in the EdTech industry or academic services are also preferred.
Location: Anna Nagar, Madurai
Employment Type: Full-Time
Working Days: Monday to Saturday (Sunday Off)

Job Summary

We are looking for an experienced Voice Process- Client Handling to manage PhD scholars, handle client queries, coordinate service delivery, drive sales, and maintain strong client relationships.

Key Responsibilities

- Handle PhD scholars' queries and understand their academic requirements.
- Coordinate with internal teams to ensure timely service delivery.
- Manage processes, follow-ups, and scheduled collections.
- Handle inbound inquiries through calls, emails, and chats.
- Convert potential leads into sales by recommending suitable services.
- Maintain relationships with existing clients and encourage repeat business.
- Identify recent business opportunities and potential clients.
- Maintain client records, sales reports, and interactions using CRM tools.
- Manage multiple clients and projects efficiently.




- Lead and coordinate team activities to achieve business targets.

Required Skills & Competencies

- Excellent communication and interpersonal skills.
- Strong client handling and relationship management abilities.
- Good sales, negotiation, and problem-solving skills.
- Team coordination and leadership capabilities.
- Knowledge of CRM tools and reporting dashboards.
- Strong time management and accountability.
- Professional approach with a focus on client satisfaction.

Required Experience

- 2–6 years of experience in client handling, customer support, or managerial roles.
- Experience in process execution and team management.
- Ability to manage multiple clients and meet deadlines.

How to Apply?

Interested candidates can WhatsApp their updated CV to:

73581 10488

Application Question(s):

- How many years of experience do you have in client handling?
- Do you have experience in the EdTech industry?
- Do you have experience in sales and lead conversion?
- Do you know any additional languages apart from English and Tamil?

Work Location: In person

📌 Voice Process -Client Handling (Madurai)
🏢 Elysium Technologies
📍 Madurai