Job Description – Public Relations Officer (PRO)

Department: Operations

Job Title: Public Relations Officer (PRO)

Reports To: Operations Manager

Key Responsibilities:

- Handle patient and visitor enquiries professionally.
- Maintain positive relationships with patients, visitors and the public.
- Manage patient complaints, feedback and grievances.
- Coordinate patient admissions and discharge-related enquiries.
- Promote hospital services and facilities.
- Coordinate with various hospital departments.
- Ensure patient satisfaction and quality service.
- Support hospital events, awareness programmes and promotional activities.

Educational Qualifications:

- MSW (Master of Social Work)
- MHA (Master of Hospital Administration)
- BBA (Bachelor of Business Administration)
- Any Bachelor's Degree

Experience:

- 1–2 years of experience preferred.
- Hospital experience will be an added advantage.

Required Skills:

- Excellent communication and interpersonal skills.
- Patient relationship management.
- Problem-solving and coordination skills.
- Public relations and customer service.
- Ability to handle patient grievances professionally.

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Public Relations Officer (India)
🏢 Believers Hospital Mala
📍 India