Job description

Job Position: Junior Process Associate/ International Voice Process

Location: Coimbatore/ Bangalore

Shift: US Shift with rotational week off

Working days: 5 days working and 2 days rotational week off

Mode: Onsite

Eligibility: Any degree can apply

Pay: 2LPA - 4LPA

Roles & Responsibilities :

- Handle inbound and outbound customer interactions professionally and efficiently.
- Understand customer requirements and provide accurate information and appropriate solutions.
- Deliver an exceptional customer experience by resolving customer queries in a timely manner.
- Promote company products and services by identifying suitable opportunities for cross selling or upselling whenever applicable.
- Maintain accurate records of customer interactions using CRM applications and internal systems.
- Learn and effectively use company tools, applications, and process guidelines.




- Meet individual and team productivity, quality, and performance targets.
- Ensure compliance with company policies, quality standards, and process requirements.
- Collaborate with team members and support business objectives to achieve process goals.

Perks and Advantages:

- Food provided
- Health insurance
- Two way cab facility
- ESI & PF
- Annual Loyalty bonus of rupees 12000 per year
- Sales Incentives + Night shift allowance

Interested candidates, share your updated CV to this number

HR Name : Nivethitha A

Contact No: (phone hidden)

Email ID: [email protected]

Pay: ₹200,000.00 - ₹400,000.00 per year

Benefits:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Junior Process Associate (Bengaluru)
🏢 KGIS
📍 Bengaluru