Department: Accounts & Finance

Job Summary

We are looking for a detail-oriented and proactive Accounts Assistant to support our accounts and finance operations, mainly focusing on payment follow-ups, collection of outstanding payments, customer account management, and account renewals.

Key Responsibilities

1. Payment Follow-up & Collection

- Follow up with customers regarding pending and overdue payments through calls, emails, and WhatsApp.
- Monitor outstanding invoices and maintain an updated payment follow-up tracker.
- Send payment reminders and statements of accounts to customers.
- Coordinate with customers to ensure timely payment collection.
- Report delayed payments and collection issues to management.

2. Account Renewal Management

- Monitor customer account expiry dates and ensure timely renewals.
- Contact customers in advance regarding upcoming renewals.
- Follow up with customers for renewal confirmations and payments.
- Coordinate with relevant departments to process renewals on time.
- Maintain records of renewed, pending, and expired accounts.

3. Accounts Administration

- Prepare and maintain customer statements of accounts.
- Record payments received and update customer account balances.
- Assist with invoice preparation and account reconciliation.
- Maintain accurate financial records and documentation.
- Prepare daily,



weekly, and monthly payment and renewal reports.

Required Skills & Qualifications

- Diploma or Bachelor's degree in Accounting, Finance, or a related field.
- Previous experience in accounts, payment collection, or customer follow-up is preferred.
- Good English communication skills (both written and verbal) .
- Ability to communicate professionally with customers through phone calls, emails, and WhatsApp.
- Good negotiation, coordination, and follow-up skills.
- Basic knowledge of accounting and invoicing procedures.
- Valuable working knowledge of MS Excel and accounting software.
- Strong organizational skills and attention to detail.

Key Performance Indicators (KPIs)

- Timely collection of outstanding payments.
- Reduction in overdue customer accounts.
- Timely completion of account renewals.
- Effective customer communication and follow-ups.
- Accuracy of payment and account records.
- Timely submission of payment and renewal reports.

Primary Focus: Ensuring timely payment collection, reducing outstanding receivables, and maintaining a high account renewal rate through professional communication and consistent customer follow-ups.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Accounts Assistant (Kochi)
🏢 Doodle Technologies
📍 Kochi