Call Center Executive, US Process (Inbound & Outbound)

Requirement Summary

- Positions: 2
- Role: Call Center Executive, US Process (Inbound & Outbound)
- Brand: Raseva
- Location: Office-based, Mercantile House, Connaught Place, Current Delhi
- Joining: Immediate

Role Responsibilities

- Handle inbound calls regarding US customer orders, product inquiries, shipping, and complaints.
- Conduct outbound calls for order confirmations, follow-ups, repeat-purchase reminders, and sales.
- Record call details and updates accurately in the CRM.
- Maintain a professional, friendly tone while meeting call quality and sales targets.

Must-Haves

- Clear, neutral US accent with excellent spoken English.
- Comfortable working US hours (e.g., 9:00 AM–6:00 PM EST / ~7:30 PM–4:30 AM IST, Monday to Friday).




- 1–2 years of experience in a US voice process, or a fresher with strong communication skills.
- Good typing speed and basic CRM/computer proficiency.
- Calm and patient demeanor with objection-handling and complaint-resolution skills.

Good to Have

- Prior experience in US e-commerce, D2C, or health and wellness processes.
- Sales or upselling experience.

Hiring Process

1. Resume shortlisting by HR.
2. Voice and accent screening round (including a mock inbound/outbound call).
3. Final interview with the management team.

Pay: ₹8,900.00 - ₹25,000.00 per month

Work Location: In person

📌 Call Center Executive (Connaught Place)
🏢 Sat Kartar Life
📍 Connaught Place