Customer Service Representative – Hindi & English Voice Process

Location: HSR Layout, Bengaluru
Work Mode: Work from Office (WFO)
Process: Inbound & Outbound Voice Support
Salary:

- Freshers: ₹18,000 per month
- Experienced Candidates: ₹20,000 per month

Qualification:

- Graduates – Freshers can apply
- Non-Graduates – Minimum 1 year of customer service experience

Languages Required: Hindi & English (Mandatory) + Any ONE regional language (Kannada / Tamil)

Job Overview

We are hiring enthusiastic and customer-focused Customer Service Representatives for an inbound and outbound voice process in HSR Layout, Bengaluru.

The role involves handling customer calls, resolving queries, providing accurate information, and ensuring a smooth customer experience. Freshers who are graduates and experienced customer service professionals are welcome to apply.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer queries efficiently and ensure customer satisfaction.




- Maintain accurate call records and update customer information in the CRM.
- Follow process guidelines, quality standards, and compliance requirements.
- Meet daily productivity, call quality, and performance targets (KPIs).
- Handle customer objections with confidence and professionalism.

Eligibility Criteria

- Graduates can apply as freshers.
- Non-graduates must have at least 1 year of customer service experience.
- Fluency in Hindi and English is mandatory.
- Knowledge of Kannada or Tamil is mandatory (any one).
- Basic computer knowledge and typing skills.
- Must be comfortable working from the office in HSR Layout, Bengaluru.

Required Skills

- Good verbal communication and interpersonal skills.
- Strong active listening and problem-solving abilities.
- Customer-handling and objection-handling skills.
- Positive attitude and willingness to learn.
- Ability to work in a fast-paced voice process workplace.

Interested candidates can apply now!

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Service Representative (India)
🏢 Sumit Talent Acquisitionist
📍 India