Job Summary:

We are looking for a well-presented and customer-oriented Front Office Executive to manage guest interactions, handle check-in/check-out procedures, and ensure a smooth and pleasant guest experience.

Key Responsibilities:

- Welcome guests and handle guest check-in and check-out procedures.
- Manage room reservations, bookings, and cancellations.
- Handle guest queries, requests, and complaints professionally.
- Maintain accurate guest records and front office documentation.
- Coordinate with housekeeping, F&B;, and other departments.
- Handle billing, cash, and payment transactions.
- Maintain proper communication and ensure guest satisfaction.
- Prepare daily reports and maintain front office records.

Requirements:

- 0–3 years of experience in Front Office or Hotel Operations.
- Valuable communication and interpersonal skills.
- Knowledge of hotel PMS software; WinCloud knowledge will be an advantage.
- Basic computer knowledge and billing skills.
- Professional appearance and a guest-friendly attitude.
- Willingness to work in rotational shifts, including night shifts.

Benefits:

- Food Allowance
- Accommodation Facility

Pay: ₹13,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Front Office Assistant (Kochi)
🏢 ARAFA INDUSTRIES
📍 Kochi