Job Summary

We are looking for a dedicated Order Management Caller to follow up with physicians' offices regarding pending signed medical orders. Orders are automatically sent through our system, and the employee's primary responsibility is to ensure timely return of signed orders through consistent telephone follow-ups.

Key Responsibilities

- Make an average of 30+ outbound calls daily to physicians' offices.
- Confirm receipt of automatically sent orders and follow up for signatures.
- Continue follow-ups until signed orders are received.
- Check incoming faxes daily for returned signed orders.
- Upload received documents into the appropriate patient records in the EMR.
- Maintain accurate call notes and update the order tracking system daily.
- Escalate delayed or problematic orders to management.
- Submit daily reports on calls completed, orders received, and pending orders.

Requirements

- Excellent English communication and telephone skills.
- Strong organizational and follow-up skills.




- Basic computer skills and attention to detail.
- Ability to consistently meet daily call targets.
- Healthcare or home health experience preferred.
- Must be available to work during U.S. Eastern Time business hours, including seasonal daylight saving time adjustments.

Performance Expectations

- Minimum average of 30 outbound calls per working day.
- Daily review of incoming faxes.
- Timely and accurate uploading of signed orders.
- Accurate documentation of all follow-up activities.
- Consistent reduction of outstanding orders.

Primary Goal: Obtain signed physician orders promptly through proactive daily calls, accurate tracking, and timely document processing.

Pay: ₹8,700.00 - ₹32,000.00 per month

Advantages:

- Work from home

Work Location: Hybrid remote in Faridabad, Haryana 121001

📌 Order Management Caller (Faridabad)
🏢 Wellness Wise Solutions
📍 Faridabad