Detailed Duties and Responsibilities

1. Greeting patients and customers of the Center in a courteous manner and provide any necessary instructions/directions. Informing staff of concerned department patient arrivals.

2. Practices of our Center in terms of maintaining, updating, and retrieving patient data in the System

3. Obtaining and entering recent patient demographics

4. Reviewing all forms for accuracy and completion according to Center policies prior to accepting

5. Other general responsibilities of a Receptionist at a Hospital

6. Grooming standards of the centre to be followed

7. Billing for the patients and closure of account on daily basis before leaving

8. Escorting patients and attendants

9. Collecting feedback forms from the patients and documenting the same. End of the month preparing and analyzing reports to manager (feedback and other reports)

10. Maintaining the In & out appointment timings and end of the month preparing reports sending it to manager.





11 Appointment booking and follow ups for OPD patients.

12.Resechulding of the OPD appointments

13. Daily reports sending it to all concern department

Skills and specifications

1. Willingness to discover and develop meaningful patient relationship

2. Friendly, Polite and tactful attitude

3.Excellent communication and good presentation skills

4.Ability to cope up with multiple projects and deadlines

5.Ability to motivate and energize the fellow team members

6.Ability to tackle with diverse customers

7. Willing to build a long –term relationship with the customer

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Provident Fund

Experience:

- Microsoft Office: 3 years (Preferred)
- Front desk - Receptionist: 3 years (Required)
- total work: 5 years (Required)

Work Location: In person

📌 Customer Care Executive (Ludhiana)
🏢 Nova IVF Fertility a Unit of Rhea Healthcare
📍 Ludhiana