The Sales Head – Logistics is responsible for leading the sales team, developing business opportunities, acquiring new customers, maintaining existing client relationships, and achieving the company's revenue and profitability targets. The role focuses on expanding logistics services, increasing market share, and ensuring effective coordination between sales and operations teams.

2. Key Roles and Responsibilities

A. Sales Strategy & Business Development

- Develop and implement sales strategies to achieve business growth.
- Identify new business opportunities in logistics, transportation, freight forwarding, warehousing, and supply chain services.
- Generate leads and convert prospects into long-term customers.
- Develop new markets and expand the company's customer base.
- Prepare annual, quarterly, and monthly sales targets.
- Identify competitors, market trends, and business opportunities.

B. Sales Team Management

- Lead, supervise, and motivate the logistics sales team.
- Assign sales targets and responsibilities to team members.
- Monitor individual and team sales performance.
- Conduct regular sales meetings and performance reviews.
- Train and guide sales executives on negotiation, customer acquisition, and service knowledge.
- Ensure accountability for lead generation, follow-ups, and conversions.

C. Customer Relationship Management

- Develop and maintain robust relationships with key customers and corporate clients.
- Handle major client accounts and strategic business relationships.
- Understand customer logistics requirements and provide suitable solutions.
- Resolve escalated customer complaints in coordination with operations.
- Ensure customer retention and repeat business.
- Conduct regular client visits and business review meetings.

D. Revenue & Profitability Management

- Achieve monthly, quarterly, and annual revenue targets.
- Prepare sales forecasts and business development plans.
- Monitor sales revenue, profit margins, and customer profitability.




- Negotiate pricing, commercial terms, and service agreements within approved limits.
- Ensure profitable business growth and minimize unnecessary discounts.
- Monitor outstanding payments in coordination with the finance team.

E. Coordination with Logistics Operations

- Coordinate with transportation, warehouse, freight, and operations teams.
- Ensure customer requirements are communicated accurately to operations.
- Develop customized logistics solutions for clients.
- Coordinate service delivery, shipment schedules, and operational commitments.
- Work with operations to resolve service-related issues.
- Ensure smooth onboarding of new customers.

F. Reporting & Performance Monitoring

- Prepare daily, weekly, and monthly sales reports.
- Monitor lead generation, conversion rates, and customer acquisition.
- Review sales pipeline and forecast future revenue.
- Track team performance against assigned targets.
- Submit business development reports to senior management.
- Recommend improvements to sales processes and strategies.

3. Key Responsibilities of the Sales Team

The Sales Head should ensure the sales team performs the following activities:

- Identify and generate new customer leads.
- Make daily customer calls and follow-ups.
- Arrange customer meetings and business visits.
- Understand customer transportation and logistics requirements.
- Prepare quotations and commercial proposals.
- Follow up on quotations and negotiate business deals.
- Convert enquiries into confirmed orders.
- Coordinate with operations for service execution.




- Maintain customer databases and CRM records.
- Develop existing accounts and generate repeat business.

4. Educational Qualifications

- Bachelor's degree in Business Administration, Marketing, Logistics, Supply Chain Management, or a related field.
- MBA in Marketing or Business Management is an added advantage.
- Professional certifications in logistics and supply chain management are preferred.

5. Experience Requirements

- 8–12 years of experience in logistics sales or business development.
- Minimum 3–5 years of experience in a sales leadership role.
- Experience in freight forwarding, transportation, shipping, warehousing, or supply chain services.
- Proven track record of achieving sales and revenue targets.
- Experience in managing and developing a sales team.

6. Required Skills

- Strong leadership and team management.
- Business development and customer acquisition.
- Sales planning and forecasting.
- Negotiation and closing skills.
- Logistics and supply chain knowledge.
- Customer relationship management.
- Revenue and profitability management.
- Communication and presentation skills.
- CRM and sales reporting proficiency.
- Problem-solving and decision-making.

7. Key Performance Indicators (KPIs)

KPI

Measurement

Sales Revenue

Monthly and annual revenue achievement

New Customer Acquisition

Number of new clients onboarded

Sales Target Achievement

Percentage of target achieved

Sales Conversion Rate

Leads converted into customers

Customer Retention

Percentage of repeat and retained customers

Gross Profit Margin

Profitability of logistics contracts

Team Performance

Individual and overall team target achievement

Customer Visits

Number of business meetings and client visits

Outstanding Payments

Collection follow-up and overdue reduction

Sales Pipeline

Value of qualified business opportunities

Pay: ₹30,000.00 - ₹48,000.00 per month

Work Location: In person

📌 Sales Head(Logistics Team ) (Palayam)
🏢 Al Salama School of Safety Studies TVM
📍 Palayam