Drive branch-level goals for loan disbursals (such as gold loans, personal loans, or vehicle loans) and cross-sell third-party financial products.

Formulate local marketing and sourcing strategies to expand the customer base and increase the loan portfolio year-over-year.

Oversee initial credit assessments and ensure loan applicants meet the NBFC’s credit policies.

Monitor portfolio quality to identify potential delinquencies early and minimize Non-Performing Assets (NPAs).

Coordinate with field collection and recovery teams to track repayments, follow up with defaulters, and recover overdue interest or principal amounts.

Manage daily branch workflows, including cash management, vault/security controls (common in gold loan NBFCs), customer documentation, and record-keeping.

Oversee branch operating expenses and budget allocations.

Recruit, train, mentor,



and evaluate front-end sales, operations, and collection staff.

Set individual performance KPIs and motivate the team to exceed monthly targets

Ensure all branch activities strictly adhere to internal company policies, Reserve Bank of India (RBI) guidelines for NBFCs, and KYC/AML (Know Your Customer / Anti-Money Laundering) norms.

Maintain audit readiness and promptly implement corrective actions recommended by internal or external auditors.

Handle high-value clients, resolve escalated customer service complaints, and maintain a robust brand reputation in the local community.

Pay: ₹22,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Branch Manager (Kerala)
🏢 PEOPLES URBAN DEVELOPMENT GROUP
📍 Kerala