Process corporate and commercial banking servicing requests accurately and within agreed timelines and accuracy. Maintain complete case records, validate customer instructions and coordinate with relationship managers and specialist teams.
Key Responsibilities
- Working knowledge of business current/deposit accounts, mandates, authorised signatories, account opening and maintenance, payments, standing orders and cheque servicing.
Skill Requirements
- Excellent written and verbal English with professional customer-service etiquette.
- Confidence in dealing with RMs, fulfilment teams and UK/Ireland stakeholders.
- Ability to explain exceptions, documentary gaps and required actions clearly and tactfully.
Must Have Skill
Lending - Commercial/ Business Banking - Processing