Key Roles & Responsibilities

1. Customer Communication

- Respond to customer enquiries through phone calls and emails.
- Maintain skilled customer relationships and ensure customer satisfaction.
- Provide regular updates on order status, delivery schedules, and service-related matters.

2. Order Management

- Handle customer enquiries from the initial enquiry stage through order confirmation.
- Process customer orders and coordinate for timely execution.
- Track order status and ensure timely delivery and customer support.

3. Internal Coordination

- Coordinate with Production, Accounts & Finance, Logistics, and Dispatch teams.
- Work closely with Department Heads (HODs), management, and other internal teams.
- Ensure smooth communication between customers and internal departments.

4. Complaint Handling & After-Sales Support

- Handle customer complaints and coordinate for timely resolution.
- Work with Service Engineers, Project Engineers,



Customer Support Teams, and Project Managers to resolve customer issues.
- Follow up on service requests, warranty claims, and Annual Maintenance Contracts (AMC).
- Monitor and follow up on customer cases handled through calls.

5. Documentation & Reporting

- Maintain customer records, order details, and service-related documentation.
- Prepare enquiry follow-up reports and order status reports.
- Maintain warranty, AMC, and customer follow-up records.
- Provide regular updates to management on pending enquiries, orders, and customer complaints.

Pay: ₹20,000.00 - ₹35,000.00 per month

Experience:

- Customer Support Coordinator: 5 years (Required)

Location:

- Poonamallee, Chennai, Tamil Nadu (Preferred)

Work Location: In person

📌 Customer Support Coordinator (Poonamallee)
🏢 Sarvajith Infotech
📍 Poonamallee