Job Summary

VOLOV FG

"Description:
As a Service Leader in SRE Department,

- Manage operational and tactical governance for domains in scope.
- Prioritize operational and minor enhancement demand across the portfolio.
- Translate business and service needs into an executable backlog.
- Coordinate day-to-day service delivery with suppliers and internal stakeholders.
- Monitor service performance, delivery progress, budget and issue resolution.
- Escalate service risks, bottlenecks, and cross-team dependencies.
- Support continuous improvement in stability, efficiency, and flow.
- Coordinate modernization and decommissioning activities
- Manage escalations and gather requirements and topics for Service Improvements
- Financial follow up of areas and applications in scope
- Support Volvo DTO and TDBAGF Application teams in achieving maturity in Group Priority “0” KPIs and initiatives
- Own demand intake model and enforce prioritization rules agreed with business and suppliers.
- Approve operational priorities within agreed service and budget boundaries .

Comments on Experience & Skills

- Service oriented mindset and business mindset
- Experience of governance: directing, planning and monitoring of IS/IT services
- Experience from functional management in a global context
- Strong experience within Application Operations is an advantage
- Experience with steering projects and programs
- Knowledge and experience of ITIL, SIAM is an advantage
- Excellent communication & presentation skills
- Possess a strong inner drive to reach results and secure deliveries.
- Strong organizational skills, with the ability to handle numerous tasks simultaneously and prioritize topics.
- Complete proficiency in English "

Key Responsibilities

"Description:
As a Service Leader in SRE Department,





- Manage operational and tactical governance for domains in scope.
- Prioritize operational and minor enhancement demand across the portfolio.
- Translate business and service needs into an executable backlog.
- Coordinate day-to-day service delivery with suppliers and internal stakeholders.
- Monitor service performance, delivery progress, budget and issue resolution.
- Escalate service risks, bottlenecks, and cross-team dependencies.
- Support continuous improvement in stability, efficiency, and flow.
- Coordinate modernization and decommissioning activities
- Manage escalations and gather requirements and topics for Service Improvements
- Financial follow up of areas and applications in scope
- Support Volvo DTO and TDBAGF Application teams in achieving maturity in Group Priority “0” KPIs and initiatives
- Own demand intake model and enforce prioritization rules agreed with business and suppliers.
- Approve operational priorities within agreed service and budget boundaries .

Comments on Experience & Skills

- Service oriented mindset and business mindset
- Experience of governance: directing, planning and monitoring of IS/IT services
- Experience from functional management in a global context
- Strong experience within Application Operations is an advantage
- Experience with steering projects and programs
- Knowledge and experience of ITIL, SIAM is an advantage
- Excellent communication & presentation skills
- Possess a strong inner drive to reach results and secure deliveries.
- Solid organizational skills, with the ability to handle numerous tasks simultaneously and prioritize topics.
- Complete proficiency in English "

Skill Requirements

Must Have Skill

Service Integration & Management (SIAM),Site Reliability engineering (SRE)

Good to Have Skill

Other Requirements

📌 Senior Technical Lead (Bengaluru)
🏢 HCLTech
📍 Bengaluru