# Job Description – Business Head

*Company:* Liger Shipping Pvt. Ltd. – Shri Balaji Global Group

*Department:* Operations

*Designation:* Business Head – Liger

*Location:* Nagpur

*Reporting To:* Management

### 1. Job Purpose

To lead and drive the overall business operations and growth of Liger, with responsibility for business development, revenue generation, customer relationships, commercial management, operational coordination, and team performance. The role will focus on improving business profitability, strengthening market presence, and ensuring effective execution of business objectives.

### 2. Key Roles & Responsibilities

1. *Business Development & Growth*

- Develop and implement strategies to drive revenue growth, profitability, and market expansion.

- Identify current business opportunities and acquire potential customers.

- Strengthen existing customer relationships and drive repeat business.

2. *Sales & Commercial Management*

- Oversee enquiries, quotations, pricing, negotiations, and commercial closures.

- Ensure competitive pricing, timely quotations, and adherence to approved commercial terms.

- Monitor sales pipeline, business performance, and conversion opportunities.

3. *Customer & Partner Management*

- Build and maintain strong relationships with customers, shipping partners, CHAs, vendors, and service providers.

- Ensure timely resolution of customer queries and escalations.

- Monitor partner performance, service quality, and commercial competitiveness.

4. *Operations & Cross-functional Coordination*

- Ensure seamless coordination between Sales, Operations, Documentation, and Finance teams.

- Oversee smooth handover of confirmed business to execution teams.

- Monitor service delivery and ensure timely escalation of operational and compliance-related issues.

5.



*Financial & Commercial Oversight*

- Monitor business profitability, commercial costs, and financial performance.

- Coordinate with Finance for timely billing, receivables, and payables follow-ups.

- Ensure adherence to approved pricing, credit policies, and commercial controls.

6. *MIS, CRM & Performance Monitoring*

- Ensure accurate CRM records, sales pipeline updates, and timely business MIS.

- Review business performance, pending quotations, customer follow-ups, and operational reports.

- Monitor departmental KRAs and KPIs and drive corrective actions.

7. *Team Leadership*

- Lead, guide, and develop the business and commercial team.

- Establish clear performance objectives and accountability.

- Drive team productivity, process discipline, and continuous improvement.

### 3. Key Competencies

- Business Development & Strategic Planning

- Sales & Commercial Management

- Shipping, Freight Forwarding & Logistics Knowledge

- Customer Relationship Management

- Pricing & Negotiation Skills

- Financial & Business Acumen

- Team Leadership & Decision-making

- Analytical, Communication & Problem-solving Skills

### 4. Educational Qualification & Experience

- Graduate/Postgraduate in Business Administration, Commerce, Logistics, or a relevant discipline.

- Relevant leadership experience in Shipping, Freight Forwarding, Logistics, EXIM, or Commercial Operations.

- Proven experience in business development, revenue generation, commercial negotiations, and team management.

Pay: ₹2,000,000.00 - ₹2,500,000.00 per year

Benefits:

- Health insurance
- Internet reimbursement

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- must have relevant work experience in the Logistics & Shipping industry.

Work Location: In person

📌 Business Head (Nagpur)
🏢 Liger Shipping- Shri Balaji Global
📍 Nagpur