We are seeking an enthusiastic and well-organised Student Relations Officer to support student engagement, enquiry management and day-to-day coordination activities. The candidate will be responsible for maintaining effective communication with students, understanding their requirements and ensuring a smooth support experience throughout their association with the institution.
Roles and Responsibilities
- Handle incoming student enquiries through calls, emails and direct interactions.
- Provide information about available courses, programmes and institutional services.
- Guide prospective students through the admission and enrolment process.
- Maintain follow-up communication with prospective and existing students.
- Build positive relationships with students and ensure their queries are addressed.
- Coordinate with academic and administrative teams to resolve student-related matters.
- Assist in organising student meetings, orientation sessions and institutional events.
- Collect student feedback and communicate improvement suggestions to management.
- Update enquiry databases and maintain student communication records.
- Monitor student engagement and provide necessary assistance when required.
Required Qualifications
- Any bachelor's degree from a recognised institution.
- Positive communication and interpersonal skills.
- Basic knowledge of computers and office applications.