About SUBHAG HealthTech

SUBHAG HealthTech is an innovative health-tech company working to make fertility care more accessible, affordable, and efficient.

We build and provide practical healthcare solutions for gynecologists, hospitals, fertility clinics, IUI clinics, IVF centers, and andrology laboratories .

Our solutions include products such as AndroWash , along with solutions for setting up and expanding fertility-care services.

We are looking for Field Service Executives who can support our customers on-site, understand fertility and laboratory workflows, assist with product demonstrations and installations, provide technical support, and build strong relationships with healthcare professionals.

About the Role

We are looking for a Field Service Executive who is comfortable working directly with doctors, embryologists, andrologists, fertility clinics, hospitals, IVF/IUI centers, and laboratory professionals.

This is a field-based role . You will regularly visit customer locations for product demonstrations, installations, training, troubleshooting, service support, and follow-up.

Travel is an essential part of this position. Candidates must be willing to travel extensively within their assigned region and undertake outstation travel whenever customer visits, installations, demonstrations, training, or service requirements demand it.

This is not only an equipment-service role. You will also learn how customers use fertility-care products, understand their requirements, identify potential business opportunities, support the sales team, and develop long-term customer relationships.

You don't need years of experience. Freshers with the right scientific background, practical attitude, communication skills, and willingness to learn are encouraged to apply.

Locations

- Bengaluru
- Raipur
- Chennai

Candidates should be comfortable with regular local travel as well as outstation travel based on business and customer requirements.

What You Will Do

1. Visit Healthcare & Fertility Centers

- Visit fertility clinics, IVF/IUI centers, hospitals, and laboratories.
- Meet gynecologists, embryologists, andrologists, laboratory professionals, and other healthcare stakeholders.
- Understand the customer's existing workflow and product requirements.
- Provide on-site support for SUBHAG products and solutions.
- Maintain professional relationships with existing and prospective customers.

2. Product Installation & Setup

You will learn SUBHAG's products and support customers during installation, setup, commissioning, and initial usage .

- Coordinate product installation at customer locations.
- Ensure products are set up correctly according to company guidelines.
- Guide customers through basic operating procedures.
- Complete installation and service documentation.
- Coordinate internally when additional technical support is required.

3. Product Demonstrations & Training

You will conduct or support product demonstrations for doctors, embryologists, andrologists, laboratory teams, and other healthcare professionals.

You will learn how to explain the product clearly, demonstrate its appropriate use, answer practical questions, and help customers become comfortable using the solution.

Your scientific background should help you understand the customer's clinical or laboratory environment and communicate professionally with healthcare professionals.

4. Troubleshooting & Customer Support

- Respond to customer service requirements.
- Visit customer locations when on-site support is required.
- Understand and document reported problems.
- Perform basic troubleshooting according to company procedures.
- Coordinate with technical, product, or senior service teams when escalation is required.
- Follow up until the customer issue is appropriately addressed.

The objective is not simply to complete a service visit.



The objective is to ensure the customer receives professional and reliable support.

5. Customer Follow-Up

After installation, demonstration, training, or service visits, you will maintain regular communication with customers.

- Check whether the product is being used appropriately.
- Understand additional support requirements.
- Coordinate training or repeat visits when required.
- Maintain service and visit records.
- Share relevant customer feedback internally.

6. Support Sales & Business Development

Sales ability is an additional skill we are looking for in this role.

Because you will regularly meet healthcare professionals and visit fertility centers, you may identify requirements for products, services, demonstrations, upgrades, or other SUBHAG solutions.

- Identify potential business opportunities during field visits.
- Understand customer requirements and communicate them to the sales team.
- Support product demonstrations for prospective customers.
- Follow up with interested prospects when required.
- Assist the sales team with technical or application-related discussions.
- Develop strong relationships that can contribute to future business.

You are not expected to become a traditional salesperson on Day 1. However, commercial awareness, customer communication, and the ability to identify opportunities will be important advantages.

7. Maintain Service & Customer Records

You will be expected to maintain accurate records of:

- Customer visits
- Installations
- Product demonstrations
- Training completed
- Service requests
- Customer issues
- Follow-up requirements
- Potential sales opportunities

If a customer visit or service activity is not documented, it is incomplete.

8. Travel & Field Work

This position requires significant field activity.

- Regular travel within the assigned city and territory.
- Travel to hospitals, clinics, IVF/IUI centers, and laboratories.
- Outstation travel for installations, demonstrations, service calls, training, and customer support.
- Occasional travel may be planned at short notice depending on customer requirements.

Please apply only if you are genuinely comfortable with frequent field travel and outstation travel.

What We Are Looking For

We are looking for someone who wants to build a career at the intersection of fertility care, medical technology, customer service, field applications, and healthcare business development .

- Comfortable visiting hospitals, fertility clinics, and laboratories.
- Interested in medical technology and fertility-care products.
- Able to understand scientific and technical concepts.
- Comfortable communicating with doctors, embryologists, andrologists, and laboratory professionals.
- Willing to learn product installation, demonstration, troubleshooting, and customer support.
- Comfortable with frequent travel and outstation assignments.
- Organized and disciplined with customer follow-up and documentation.
- Interested in developing sales and business-development skills.
- Willing to take ownership of customer requirements from initial visit through resolution.

Educational Qualification

Preferred candidates include:

- Andrologists
- Embryologists
- Biosciences / Life Sciences graduates

Relevant educational backgrounds may include Biotechnology, Biology, Microbiology, Biochemistry, Life Sciences, Biomedical Sciences, or other closely related bioscience disciplines.

Candidates with exposure to fertility laboratories, IVF/IUI workflows,



semen analysis, andrology, embryology, or reproductive healthcare will have an advantage.

Experience

Freshers to maximum 2 years of experience.

Fresh graduates with a relevant scientific background and strong willingness to work in the field are welcome to apply.

Previous experience or internship exposure in any of the following will be an advantage:

- Andrology laboratory
- Embryology / IVF laboratory
- Fertility clinic
- Medical devices
- Healthcare field service
- Application support
- Technical support
- Healthcare or medical sales
- Business development

Sales Is an Additional Advantage

This role primarily combines field service, customer support, product applications, and relationship management , but candidates who are comfortable with sales conversations will have an additional advantage.

You should be willing to understand customer needs, recognize business opportunities, communicate product value, support demonstrations, and coordinate with the sales team when a customer shows buying interest.

Technical understanding + customer communication + sales awareness can help you grow faster in this role.

What You Will Learn

You will gain practical exposure to fertility care + medical devices + field service + customer support + product applications + healthcare sales + business development .

- How fertility clinics, IVF/IUI centers, and laboratories operate.
- How healthcare professionals evaluate medical and laboratory products.
- How to conduct professional product demonstrations and customer training.
- How to support product installation and troubleshoot customer issues.
- How to communicate with doctors and laboratory professionals.
- How to identify customer requirements and potential business opportunities.
- How field service contributes to customer satisfaction, retention, and business growth.

Growth opportunities

Potential career progression:

Field Service Executive Senior Field Service Executive Application Specialist / Territory Executive Business Development Manager / Service Manager

Depending on performance and interests, high performers may eventually take responsibility for larger territories, key accounts, product applications, sales, service operations, customer training, or team management.

Application Process

Shortlisted candidates will complete a 1–2 minute video introduction covering:

- Who you are
- Your educational background
- Any exposure to andrology, embryology, fertility care, laboratories, or medical devices
- Why you are interested in a field-based healthcare role
- Whether you are comfortable with frequent travel and outstation assignments
- Why you believe you would be good at communicating with doctors and healthcare professionals
- Why you want to work with SUBHAG HealthTech

Upload your video on Instagram and tag @authorchandan . Keep your profile public temporarily so our hiring team can review it.

English fluency is not mandatory. We care about clarity, confidence, scientific curiosity, professionalism, willingness to travel, customer orientation, and attitude.

Who Should Not Apply

- Candidates who are not comfortable with regular field travel.
- Candidates who cannot undertake outstation travel.
- Candidates looking only for a desk-based or work-from-home role.
- Candidates who do not enjoy interacting with customers and healthcare professionals.
- Candidates who are not interested in learning medical or fertility-care products.
- Candidates who are uncomfortable with customer follow-up, documentation, or service responsibilities.
- Candidates who do not want any exposure to sales or business-development activities.

Send your name, phone number, preferred location (Bengaluru / Raipur / Chennai), resume, and 1–2 minute introduction video using the Apply button. Subject line is filled automatically.

📌 Field Service Executive (Mumbai)
🏢 SUBHAG
📍 Mumbai