About Hotelaro

Hotelaro is a hotel management and reservation platform developed to simplify hotel operations and make booking management easier for hotels and their guests.

We are looking for a proactive, organised and customer-focused Hotel Reservations & Receptionist Executive to join our team. The successful candidate will be responsible for managing hotel reservations, guest enquiries, booking amendments and day-to-day reservation operations for multiple hotels registered on our Hotelaro platform.

This is an exciting opportunity for someone who enjoys hospitality, customer service and working with technology.

Key Responsibilities1. Hotel Reservations Management

- Manage room reservations and bookings for multiple hotels through the Hotelaro platform.
- Handle new reservations, booking confirmations, modifications and cancellations.
- Monitor room availability, occupancy and booking calendars.
- Ensure reservation details, guest information and booking records are accurate.
- Coordinate with individual hotels regarding room availability, rates and booking requirements.
- Prevent booking conflicts and double bookings by maintaining accurate reservation records.

2. Guest Communication & Customer Service

- Respond to guest enquiries through telephone, email and online communication channels.
- Assist guests with booking enquiries, room information, check-in and check-out details.
- Handle special requests, complaints and booking-related issues professionally.
- Provide timely booking confirmations and updates to guests.
- Maintain a high standard of customer service and ensure a positive guest experience.

3. Hotel Coordination

- Communicate with hotel managers and reception teams regarding upcoming arrivals and reservations.
- Coordinate booking changes, cancellations and special guest requirements.
- Follow up with hotels to ensure reservations are acknowledged and managed correctly.




- Maintain professional relationships with partner hotels.

4. Hotelaro Platform Operations

- Use the Hotelaro system to manage reservations, room availability and booking information.
- Maintain accurate hotel and room details within the platform.
- Identify booking errors or system-related issues and report them to the relevant technical team.
- Assist hotels with basic platform-related queries and operational support.
- Help improve reservation workflows and the overall booking experience.

5. Administration & Reporting

- Maintain daily booking records and reservation reports.
- Monitor upcoming arrivals, departures and pending reservations.
- Prepare daily and weekly reservation summaries.
- Follow up on outstanding booking confirmations and guest enquiries.

Requirements & Skills

- Previous experience in hotel reception, reservations or the hospitality industry is preferred.
- Good understanding of hotel booking and reservation procedures.
- Experience using hotel management systems, PMS software or OTA platforms such as Booking.com, Expedia and Agoda is an advantage.
- Excellent verbal and written communication skills.
- Good telephone etiquette and customer service skills.
- Robust organisational skills and attention to detail.
- Ability to multitask and manage reservations for multiple hotels.
- Comfortable using computers, email and online booking platforms.
- Ability to handle customer complaints and resolve issues professionally.
- A responsible, reliable and proactive approach to work.

What We Offer

- Opportunity to work with a growing hotel technology platform.
- Exposure to hotel management and online reservation operations.
- Training on the Hotelaro platform and its reservation management features.
- Opportunity for professional growth within the hospitality and technology sectors.
- Supportive and collaborative working environment.

Pay: ₹8,500.00 - ₹23,000.00 per month

Work Location: In person

📌 Hotel Receptionist (Indore)
🏢 Westferry Tech
📍 Indore