Job Summary

VOLVO IT
Assignment Title: Application Support IT
Description• Be available and communicate with end users via telephone and email (Inbound and Outbound) • Respond to and handle calls by phone or email in a professional and efficient manner • Attend to functional and technical questions and issues that arise within the applications supported • Diagnose BSM alarms, call and mail in Incident/Request management tool by following SOP's. • Follow up and seek solutions for application issues – follow ups with different support teams • Be responsible for effectively and efficiently managing the relationship with all involved stakeholders • Follow defined escalation path for unresolved issues Take necessary actions to expedite the resolution process Main Competence Requirements • Bachelor degree in computer science or related field • Excellent spoken and written skill in English • 0-5 years of Technical Support/Application support experience • Basic knowledge of Cloud Infrastructure support. • Good analysis technical troubleshooting skills. • Working knowledge on executing/writing basic SQL queries • Basic programming skills in any technology • Excellent communication, phone etiquettes and interpersonal skills • Self-initiative, pro-active, hardworking, good attitude and be a team player • Open to work in shifts (Mostly Daytime) Its a 7 months assignment, open it to all suppliers."""

Key Responsibilities

"""Assignment Title: Application Support IT




Description• Be available and communicate with end users via telephone and email (Inbound and Outbound) • Respond to and handle calls by phone or email in a professional and effective manner • Attend to functional and technical questions and issues that arise within the applications supported • Diagnose BSM alarms, call and mail in Incident/Request management tool by following SOP's. • Follow up and seek solutions for application issues – follow ups with different support teams • Be responsible for effectively and efficiently managing the relationship with all involved stakeholders • Follow defined escalation path for unresolved issues Take necessary actions to expedite the resolution process Main Competence Requirements • Bachelor degree in computer science or related field • Excellent spoken and written skill in English • 0-5 years of Technical Support/Application support experience • Basic knowledge of Cloud Infrastructure support. • Good analysis technical troubleshooting skills. • Working knowledge on executing/writing basic SQL queries • Basic programming skills in any technology • Excellent communication, phone etiquettes and interpersonal skills • Self-initiative, pro-active, hardworking, good attitude and be a team player • Open to work in shifts (Mostly Daytime) Its a 7 months assignment, open it to all suppliers."""

Skill Requirements

Must Have Skill

Application Support & Maintenance (ASM)

Good to Have Skill

Other Requirements

📌 Senior Support Lead (Bengaluru)
🏢 HCLTech
📍 Bengaluru