- Make daily follow-up calls to service customers.
- Remind customers about scheduled and periodic vehicle servicing.
- Collect customer feedback after vehicle service.
- Handle customer complaints and coordinate for quick resolution.
- Maintain customer data and call records in CRM/DMS.
- Inform customers about service offers, campaigns, and reminders.
- Follow up on pending service appointments and missed customers.
- Monitor customer satisfaction and service feedback.
- Prepare daily calling and feedback reports.
- Coordinate with Service Advisors and the Service Manager.