Job Title: Guest Relations Manager / Guest Relations
Company: The Album Hospitality
Location: Hyderabad
Duration: Full Time/ Permanent

Job Overview:
We are looking for a Guest Relations Manager to deliver excellent guest experiences, manage VIP services and maintain high hospitality service standards.

Key Responsibilities:

- Manage guest relations and ensure a welcoming guest experience.
- Handle VIP arrivals, special requests and personalised services.
- Resolve guest complaints, feedback and service issues.
- Coordinate with Front Office, Housekeeping and F&B; teams.
- Monitor guest satisfaction and online reviews.
- Ensure guest service SOPs and standards are followed.
- Maintain guest feedback records and service recovery reports.

Requirements:





- Degree or Diploma in Hotel Management / Hospitality preferred.
- Experience in Guest Relations, Front Office or hotel operations.
- Strong communication and guest-handling skills.
- Knowledge of hotel operations and complaint management.
- Ability to handle VIP guests and service recovery professionally.

Interested candidates: Share your updated CV to [email protected] with current CTC, expected CTC and notice period.

Pay: ₹25,000.00 - ₹32,000.00 per month

Advantages:

- Food provided

Work Location: In person

📌 Guest Relations Manager / Guest Relations (Hyderabad)
🏢 The Album Hospitality
📍 Hyderabad